Resetting Passwords: You & Your Clients

Change Your Password

For your security, we recommend creating a strong, unique password by using a mix of uppercase and lowercase letters, numbers, and symbols. This helps keep your account safe and protected.

To change your password: 

1. Open the platform.
2. Click Settings.
3. Click Profile.
4. Click Change password.
5. Enter your current and new password.
6. Click Reset Password.

Reset Your Password

A password reset link will be sent to the email address associated with your account.

To reset your password:

1. Go to the homepage.
2. Click Login.
3. Click Forgot your password?
4. Enter your email address.
5. Click Send me a reset password email.

Note: If there are too many unsuccessful login attempts, your account will be temporarily locked for security. After resetting your password, you can try logging in again after 30 minutes.

FAQ

What should I do if I didn’t receive the password reset email?

If you didn’t get the email, check your spam folder and make sure there are no typos in your address. You can also try a different email if you have one. If you see an error like "There has been a failure delivering mail," your email provider may have blocked it.

How do clients reset their passwords?

Clients don’t use passwords. Instead, they receive a unique login code each time they sign in. The code is sent to the email address or mobile number listed on their Client Card.

Related to

• password
• clients