If your client's appointment or event has the wrong time shown, it may be due to the client's time zone settings.
A client’s time zone is determined automatically based on their device's location settings when they schedule or contact you.
This can also be influenced by:
- Network: The network your client is connected to can affect the reported location
- VPN: If your client is using a VPN, this may impact their default time zone settings
Note: If you imported a client without specifying their time zone, the default will be your business time zone for that client.
Client Time Zone Settings
If the client's calendar is set to a different time zone, the time may automatically adjust when they receive the invite. The time can be verified by checking the time zone displayed in the client's appointment or event invite.
Client Appointment
Appointment Invite (Sent via email)
Your Time Zone Settings
To check your time zone settings:
- Open the platform.
- Click Settings.
- Click Calendar & Availability.
- In "Business Settings" under "Time Zone", select your time zone.
- At the top of the screen, click Save.
Staff can also check their time zone settings by following the steps above.
Tip: Check "My Business is Local" if all your staff and clients are located in your time zone to keep the displayed time consistent.
Staff Time Zone Settings (Admin)
Staff members can also have different time zones.
To set a staff member's time zone:
- Open the platform.
- Click Settings.
- Click Staff.
- Next to the relevant staff member, click
.
- Click Staff Settings.
- Click My Schedule.
- Under "Time Zone", select the correct time zone.
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