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Getting Started with Payments by InTandem

Payments by inTandem is a fully integrated payment solution that provides your clients the security and convenience they expect when paying your business. inTandem's payment services are specially designed for service-based businesses such as yours.

Benefits of Payments by inTandem:

  • Fully integrated within the app for an optimal experience
  • A quick & easy checkout experience ensures clients can quickly pay your business with all major credit cards from any device
  • A detailed transaction dashboard will help track the current status of your processed payments 

Getting Started with Payments by inTandem

Who can connect to Payments by inTandem?

The Payments by inTandem gateway currently supports:

  • US-based businesses (Owners are based in the US)
  • Users subscribed to a paid plan (Not in trial or free)
  • Users whose business profession is in the eligible merchant category codes list (See related articles)
Important: Businesses that are not eligible for Payments by inTandem will have the option to connect the product to third-party payment gateways operating in the business' country of origin.

Your merchant category code is defined by your selected profession when first signing up for the product.

To validate your profession:

  1. Open the platform.
  2. Click Settings.
  3. Click Business Info.
  4. Under "Business Description", enter your business category. (Contractor, chiropractor etc.)
  5. At the top of the page, click Save.

Connecting to Payments by inTandem

Before you start connecting, make sure you have the required information available:

  • Legal Business Name as registered with the IRS and/or with the Secretary of State
  • EIN and Legal Name Validation If the business is an LLC or Corporation or has applied for an EIN, refer to your SS4 form (CP 575) obtained from the IRS. If you are the Sole Proprietor of the business, your TIN will be your SSN number.
  • Business Address This is the physical operating address for the business
  • Business Owner/Principal Address This is the personal/residential address of the individual owner
  • Annual Processing Volume
  • Banking information OR a voided check

To connect to Payments by InTandem:

Tip: Filling in all the required information can take some time. You can save a draft during the process by clicking Save in the top corner and continue later.
  1. Open the platform.
  2. Click Settings.
  3. Click Payments.
  4. On the "Accept Online Payments" banner, click Activate Now. 

  1. Answer the prompts in the "Payment Onboarding Wizard".
  2. Approve the Disclaimer and Terms of Use.

Based on your Merchant category code and business country, Payments by inTandem will provide its payment processing solution or a third-party payment gateway.

  1. Click Settings.
  2. Click Business Info.
  3. Enter your Terms and Policies. 

Payments by inTandem approval takes up to 48 business hours. To start collecting payments, you're required to complete your Terms and Conditions and Privacy policy on your Business Info Settings page.

To change to Payments by InTandem (If already connected to a third-party gateway):

  1. Open the platform.
  2. Click Settings.
  3. Click Payments.
  4. Click Connect.

Using Payments by inTandem

Processing time

Your first Payments by inTandem transaction will typically take around 5-7 business days to show in your bank account.

Note: The 5-7 business days begin once your account has at least $100 in total transactions.

After the first payment is deposited in your account:

  • Transactions finalized before 9 pm EST will be added to your bank account on the morning of the 2nd business day.
  • Transactions processed after 9 pm EST will be added to your account on the 3rd business day.
Note: Deposits take place at the start of the business day EST (excluding weekends and holidays), once you have processed over $100 on that day.

Fees and Pricing

  • Transaction fees: 2.90% + $0.30
  • Chargeback fee: $15
  • Chargeback retrieval - $15
  • Chargeback arbitration - $10
  • Refund fee $0.05
  • Payout fee $0.25 per cycle

Important: Additional fees may be imposed by the bank or card issuer. As fees may change, up-to-date fees can be viewed in the payments by inTandem Terms of Use (See related articles).

Chargeback

In case of a chargeback, we'll let you know the details and give you an opportunity to dispute and challenge the claim by contacting the support team.

FAQ

Why don't I see the "Accept Online Payments" banner and only see third-party payment gateways?

Payments by inTandem is currently only available in the US for eligible business types, according to supported merchant category codes (See related articles). If you can't see Payments by inTandem, your business is in the US, and your profession is on the list, go to your Business Info Settings Page and update your profession.

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