How do I take a screenshot on my device?

How to Take a Screenshot

Including a screenshot helps us resolve your issue faster. Below are instructions for taking a screenshot on desktop or mobile. Please attach it to your request and we’ll respond as soon as we can.

Desktop 

Mobile

Tips for Sending Screenshots

  • Crop your screenshot: Focus on the relevant part of the screen to make it easier for our team to understand the issue
  • Highlight areas of your screenshot: Use arrows, boxes, or text to point out areas of the screenshot that need attention
  • Attach GIFs: Record and include GIFs using screen recording tools like Loom  or Jumpshare to clearly show the problem.

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